Frequently Asked Questions
Everything you need to know about our professional photography gear and services.
Are Viltrox lenses compatible with my camera brand?
We offer a wide range of lenses for various mounts including Sony E-mount, Fujifilm X-mount, Nikon Z-mount, and Canon EF/RF mounts. Please check the specific product page for compatibility details or contact our support team.
How do I update the firmware on my Viltrox lens or adapter?
Most of our products feature a built-in micro-USB or USB-C port. You can download the latest firmware from our official website, connect the device to your computer, and drag the firmware file into the device folder.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping times and costs vary depending on the destination country. Tracking information is provided for all international orders once they are dispatched.
What is your return and warranty policy?
We provide a 30-day return policy for unused items in their original packaging. Additionally, all Viltrox products come with a one-year limited warranty covering manufacturing defects.
Are the lenses weather-sealed?
Many of our newer PRO series lenses feature weather-sealing gaskets to protect against dust and moisture. Please refer to the specific product specifications to confirm the sealing level for a particular model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.