Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the item in its original Viltrox packaging, ensuring all accessories, manuals, and protective caps are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition, we will process your refund or ship your replacement unit within 5-7 business days.